Ordering, Shipping, Billing, and Returns

How do I place an order?

Web site
You may place an order by selecting the items you wish to purchase on the web. After selecting all of your items, click on the shopping cart button. Select your method of shipment and your method of payment.

E-mail
You can e-mail us at orders@barefootministries.com. Please provide complete billing and shipping address, stock numbers, preferred shipping method, and payment method.

Phone
You can all in your order at 1-866-355-9933, Monday-Friday, 7:30 a.m. to 6:00 p.m. CST (for our Spanish speakers, call 1-800-462-8711, Monday-Friday, 7:30 a.m. to 4:30 p.m. CST).

Fax
You can also fax in your order to 1-816-412-8306.

What if I have questions about the status of my order?

If you have questions about the status of your orders you may contact us via:
E-mail: orders@barefootministries.com
Phone: 1-866-355-9933
Fax: 1-816-412-8306

Whichever method you choose, please provide the order confirmation number you received and the complete name and address to which you were having the product shipped.

If I am ordering a product from Barefoot Ministries, why does my invoice and billing come from the Nazarene Publishing House?

The Nazarene Publishing House (NPH) is the company that handles all of Barefoot Ministries' billing and order fulfillment. When you place an order on the Barefoot Ministries web site, your order is sent directly to NPH to be immediately filled. Their accounting department handles all of our billing and payments. Therefore, your invoice will be from NPH, but the line item on the invoice will clearly indicate that your order was for purchases made at Barefootministries.com.

I'm having a problem placing an order. How can I get additional help?

Contact our customer service personnel through one of the following means:
E-mail: customerservice@nph.com
Toll-Free Phone: 1-866-355-9933
Write:
Barefoot Ministries
attn: Customer Service
PO Box 419527
Kansas City, MO 64141

What are Priority-Plus standing orders?

If you would like to receive your curriculum order automatically each quarter, you need a standing order. When you fill out the standing order form, you designate how many of each item you want to receive each quarter. The items are then shipped automatically. Say goodbye to the panic of placing your order at the last minute! Standing orders are available internationally. U.S. and Canadian orders are shipped free with Priority-Plus.

Priority-Plus is handled through the WordAction division of the Nazarene Publishing House. NPH is the company that handles all of Barefoot Ministries' billing and order fulfillment. Click on this link and you will be directed to the Priority-Plus page.

How do I check the status of my order?

Click on the Account link in the banner. You may have to sign in. Then click on the View History link in the Orders section. The order information displayed here is updated several times a day. You may refer back here at any time to monitor your order as it moves through the fulfillment process.

How long does my order history stay on the web?

Your order history will remain on the website for 24 months (2 years). If you have any questions about an order prior to that time, please contact customer service at 1-866-355-9933 or customerservice@nph.com.

What do the different statuses mean on the Order History Listing page?

PendingYour online order has been successfully created, but has not been downloaded from our web site.
ReceivedYour order has been loaded into our main system and is awaiting approval for fulfillment.
BackorderedYour order is waiting for one or more products to become available.
In ProcessYour order has been reviewed, approved, and is in the process of being fulfilled.
Shipped Your order has been shipped and the tracking numbers (if applicable) have been posted.
Completed Your order is complete and did not require any shipment (e.g. downloadables, subscription sign-up, product already delivered).

What Canadian shipping methods do you offer?

Note: The Canadian Postal Service charges a $5 handling fee if they are required to collect GST (duties) on the package you are receiving. All other methods of shipping usually require brokerage fees to be paid before you receive your package (please note these brokerage fees can be very expensive). All orders entering Canada are subject to customs inspection, which may delay your shipment.

We offer the following shipping methods to Canada:

If you have a method by which you would like your order to be shipped other than the methods listed, please enter that selection in the box marked "Shipping Comments" at the end of the checkout process. We will pass on the exact cost of the postage for the method of shipment you select.

Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order. (See When will my order ship?)

What international shipping methods do you offer?

We offer the following international shipping methods:

If you have a method by which you would like your order to be shipped other than the methods listed, please enter that selection in the box marked "Shipping Comments" at the end of the checkout process. We will pass on the exact cost of the postage for the method of shipment you select.

Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order. (See When will my order ship?)

What domestic shipping options do you offer?

We offer the following shipping methods in the United States:

If you have a method by which you would like your order to be shipped other than the methods listed, please enter that selection in the box marked "Shipping Comments" at the end of the checkout process. We will pass on the exact cost of the postage for the method of shipment you select.

Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order. (See When will my order ship?)

How much will shipping cost?

The shipping cost for your order is based on the weight of the items you ordered (plus packing material), the shipping method, and the destination zip code. We maintain rate information obtained directly from UPS, US Postal Service and FedEx.

If you order an item that is currently out of stock, the postage will be re-calculated to reflect only those items that will be shipped to you at this time.

If a rate is not available for your preferred shipping method or if your order is being shipped to an address outside the United States, the actual shipping costs will be assessed at the time your order has been filled and shipped.

See Shipping to Canada
See Shipping Internationally

When will my order ship?

Most in-stock orders are shipped within 24-48 hours, Monday-Friday. Special orders and items on backorder are shipped as soon as they are available. Please note that Expedited and Overnight orders, receive priority attention. However, that does not always mean that they will arrive the next day. Please allow one day for order processing before shipping. Delivery days for expedited and overnight orders are Monday-Friday and exclude holidays. Canada and International orders: With customs and extended shipping time, expedited methods of shipment do arrive more quickly than ground shipments, but are not guaranteed to arrive overnight.

How can I find the tracking number for the shipment of my order?

Go to the Order History page and click on the order number. If the order has been shipped, the shipping method and tracking numbers will show on the right. UPS and FedEx tracking numbers link directly to the respective tracking websites.

How do I find answers to billing questions about my Barefoot account?

E-mail: You can e-mail us at orders@barefootministries.com
Phone: 1-866-355-9933
Fax: 1-816-412-8306

What is your return policy?

Please return product to:
Barefoot Ministries
Product Returns
2944 Troost Avenue
Kansas City, MO 64109

Defective product and mistakes on shipments will be replaced immediately at no extra cost.

Product returned for credit must be:
  • Still in print.
  • Must be purchased within the past 12 months, excluding dated Sunday School Curriculum.
  • Must be in clean and salable condition.
  • Postage must be prepaid by the customer.

Dated Sunday School curriculum is returnable only within the first six weeks of the quarter.

Preview packs are not returnable for credit.

Cassettes, Compact Discs, DVDs, and Orchestrations are not returnable once they are opened.

Please include a copy of your invoice or packing list to insure your account is correctly credited.

If you have any inquires or questions about your return, please e-mail us at orders@barefootministries.com.

How do I print an invoice online?

Go to the Order History page and click on the order number you wish to print. If the order has been completed or shipped, a "Click Here for a Printer Friendly Version" link will display at the top of the page. Invoice reprinting is currently not available for customers whose preferred currency is Canadian Dollars (CAD).

How is sales tax amount determined?

In accordance with applicable law, NPH currently collects sales tax in the following states: MO, MI, and KS. Unless something goes wrong with the order (backordered, account isn't validated, etc.), the exact sales tax is calculated and displayed when your order is placed. Canada GST (Goods and Services Tax) is added to orders delivered in Canada.

How do I submit my tax exemption information?

If tax has been charged on any portion of your order and you need to take advantage of your tax exempt status, please submit a copy of your resale certificate, exemption certificate, or other acceptable proof of your exemption status for the state where the items will be shipped.

First, place your order through our web site. After you've placed your order, please submit the necessary information by fax to Accounts Receivable at 1-816-531-0923.

Please include the following:

• Your order number
• Email address
• Acceptable proof of exempt status
• Name of organization
• Name of person submitting the order
• Mark your fax "Attn: Accounts Receivable"

If my organization is tax exempt, will my online order reflect that exemption?

Though your organization is tax exempt, your online order will initially show tax:

  • If we do not have a current tax exempt certificate. When we receive and approve your tax exemption request, we can apply a tax credit to your order.

  • If you are establishing a web account for the first time and the new account has not yet been validated. If you have a tax-exempt NPH account established, the web account validation will recalculate sales tax based on your current exemption.

If I place an order on my personal account and the church makes payment, will the order be tax-exempt?

No. Your order must be charged to a tax-exempt organizational account in order to receive exemption. An order placed on a personal account and paid by a tax-exempt organization will not be exempt from tax.